Terms and Conditions - House Clearance Chigwell

Welcome to our House Clearance Chigwell services. These Terms and Conditions govern your use of our services and outline the obligations of both parties involved. By engaging with our services, you agree to comply with these terms.

1. Services Provided

Our house clearance services include the removal of unwanted items, furniture, appliances, and other household belongings. We ensure that all cleared items are handled responsibly, with a focus on recycling and donation where possible.

1.1 Scope of Services

Residential Clearance: Clearing entire households, including attics, basements, and garages.
Commercial Clearance: Clearing office spaces, retail stores, and other commercial establishments.
Specialist Clearance: Handling of electronics, antiques, and other delicate items.

2. Booking and Payment

To secure our services, clients must adhere to the following booking and payment terms.

2.1 Booking Process

Bookings can be made via our online portal or by contacting our customer service team. A confirmation email will be sent upon successful booking.

2.2 Payment Terms

Deposit: A non-refundable deposit of 20% is required at the time of booking.
Final Payment: The remaining balance is due upon completion of the clearance services.
Payment Methods: We accept bank transfers, credit/debit cards, and other specified methods.

3. Cancellation Policy

We understand that plans can change. The following cancellation terms apply:

Cancellation Notice: Cancellations must be made at least 48 hours before the scheduled service.
Refunds: Deposits are non-refundable. Cancellations made within 48 hours may incur a cancellation fee.
Rescheduling: Clients may reschedule without penalty provided the new date is confirmed within 30 days of the original booking.

4. Client Responsibilities

Clients are required to ensure the following to facilitate a smooth clearance process:

Access: Ensure that our team has proper access to all areas designated for clearance.
Permits: Any necessary permits or permissions for the clearance must be obtained by the client.
Personal Items: Clients should remove any personal or valuable items they wish to retain before our team arrives.

5. Liability

Our liability is limited as follows:

Property Damage: We will take all reasonable care to prevent damage to your property. Any damage caused will be repaired or compensated to the best of our ability.
Item Loss: We are not liable for the loss of any items unless negligence on our part is proven.
Insurance: Clients are advised to insure high-value items prior to clearance.

6. Privacy Policy

We are committed to protecting your privacy. All personal information collected during the booking and clearance process is handled in accordance with our Privacy Policy.

7. Governing Law

These terms and conditions are governed by the laws of the United Kingdom. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in Chigwell.

8. Amendments

We reserve the right to amend these terms and conditions at any time. Clients will be notified of any significant changes via email or through our website.

9. Acceptance of Terms

By engaging our House Clearance Chigwell services, you acknowledge that you have read, understood, and agree to these terms and conditions.